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Messaging - Privileges

Messaging permissions define what users can view and manage within the Messaging module. Administrators can configure these privileges under: Manage Permissions > Access Groups

There are three messaging related privileges.

Chat User

The Chat User permission provides basic access to the messaging system, including direct messages and limited channel interaction.

What This Permission Allows

  • Access to Chat interface

  • Send and receive Direct Messages (DMs)

  • Participate in Group Messages

Channel Access Behavior

  • Channels are read-only by default

  • Users can:

    • View messages in channels

    • Stay informed on updates

  • Users cannot send messages in channels unless additional permissions are granted

Chat: Channel Sending Access

The Channel Sending Access permission extends chat capabilities by allowing users to actively participate in channels.

What This Permission Allows

  • Send messages in Channels

  • Reply, interact, and engage in channel conversations

  • Participate fully in team or organization-wide discussions

Dependency

  • Requires Chat User permission to be effective

Manage Chat Integration (Admin)

The Manage Chat Integration permission provides administrative control over chat configurations and integrations.

What This Permission Allows

  • Manage Chat Integrations and deletions

  • Create and manage Channels

  • Configure messaging-related settings at an organizational level

Access Level

  • Typically restricted to Admins or designated power users

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