Messaging supports multiple conversation types to accommodate different communication needs. This section covers Direct Messages and Groups
1.1 Direct Messages (DMs)
Direct Messages are one-on-one conversations between two employees.
Private communication between two users
Only the participants can view the conversation
Supports all core messaging features including Read receipts, emojis & reactions, typing indicators, date & timestamps, file and media sharing.
1.2 Groups
Groups are private conversations between multiple employees.
Private group conversations
Supports all core messaging features
Non members can't access/view unless added as a member.
1.3 Sending a Message
Users can start a new conversation by sending a Direct Message (DM) or creating a Group from the Messaging module.
Navigate to Main Menu > Messages.
Click New to start a new conversation.
In the recipient search field, begin typing a name.
Select the intended recipient(s)
Single recipient selected: DM conversation is created.
Multiple recipients selected: Group is created.
Click on Start Chat (DM) or Create Group (Group) conversations
