When you add a question to a survey, you choose from six question types. Each one is suited to a different kind of feedback. This article describes each type, how it appears to participants, and when to use it.
Audience: Users with SURVEYS:MANAGE or SURVEYS:MANAGE_ALL access
Multiple Choice
Participants choose from a fixed list of answer options. You can configure this three ways:
Radio buttons — participant picks exactly one option.
Checkboxes — participant can pick more than one option when they enable 'Allow more than one answer to this question'
Dropdown
Dropdown — a compact single-select list, useful for longer option lists.
Good for: satisfaction scales with fixed labels, yes/no questions, "select all that apply" questions.
Star Rating
Participants give a numeric or star-based score. Displayed either as:
Star rating — click-to-select stars.
Scale
Scale — evaluate on the scale of 0-5 or 1-10 etc
Good for: quick sentiment checks, "how would you rate..." questions.
Open Ended
An open text box where participants type their own answer, up to 5,000 characters. Rich text is supported.
Good for: open-ended feedback, "what's one thing we could do better?"-style questions.
Matrix Scale
A grid of related sub-questions that share the same rating scale — for example, rating five different aspects of team culture on the same 1–5 scale. Each row (sub-question) is answered and validated independently.
Good for: rating several related items consistently without repeating the same scale over and over.
Employee Selecftion
Participants pick one or more people from the organization (for example, "who on your team most exemplifies our values?"). You can scope this to active employees only, allow or disallow selecting yourself, and restrict who is selectable.
Good for: peer recognition, 360-style "select a colleague" questions.
File Upload
Participants attach a file as their answer.
Good for: questions that need supporting documentation or evidence rather than a written response.
Common Options on every question
Required — the participant must answer before submitting.
Comment — an optional free-text note alongside the main answer.
Not Applicable — lets a participant explicitly skip a question that doesn't apply to them, instead of leaving it blank.
You can also add a plain instructional text block (a Description) between questions if you need to give participants context before the next set of questions — this isn't a question itself and isn't included in results.