Employee Messaging in Paychex Flex® Engage

See when your messages have been viewed by other employees.

Every message includes a timestamp, adjusted to each employee’s local time zone, so you always know exactly when it was sent.

React to messages with quick responses that are visible to everyone in the conversation.

Know when another employee is actively typing a reply.

Pin important conversations to the top of your message list for easy access.

Group and channel owners can add/remove members to keep discussions relevant and secure.
​Note: Users do not receive a notification when they are removed.

Messaging Admins can permanently delete channels and group chats that are no longer needed. This helps declutter the interface and keeps conversations organized.

A profanity filter automatically censors inappropriate language in real-time. Any offensive terms are masked with asterisks (e.g., “****”), ensuring conversations remain professional without disrupting the user experience.

One-on-one messages between employees for private communication.

Private group conversations. When a new member is added, a new group conversation is created to protect past message history.

Invite-only group conversations. New members can view the full conversation history once added. Best for ongoing topics that require visibility for new participants.

Open to all employees. Any employee can join from the channel list.
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Note: Public and Private channels can be distinguished by the lock icon, which indicates a private channel.

Access the full messaging experience on the Paychex Flex® Engage mobile app. Send and receive direct messages, participate in group chats and channels, react to messages, and stay updated in real time. Users can also share links, images, videos, and files. Messages sync seamlessly across web and mobile for a consistent experience.
​Download on the App Store
​Download on Google Play

Stay updated even when you’re not logged into chat.
​Web Notifications: Get real-time alerts through the web.

Daily Email Summaries: Receive a recap of unread messages across all conversations, so nothing slips through the cracks.
​Note: Users must configure their preferences using the bell icon in the platform.

Messages remain visible for up to 6 months from the time they were sent.

All messages are permanently retained in the system for compliance and review purposes. To access older messages beyond the 6-month visibility window, please contact your Service Representative.