Purpose of Rules
Rules are primarily used to require a comment when specific response conditions are met. This adds depth to numeric or rating-based feedback by collecting explanations or justifications for certain selections.
Structure of a Rule
Each rule follows a basic logic structure:
IF [response option] is selected → THEN Comment is required
For example:
IF 1 is selected → THEN Comment is required
This can help gather insight into why the lowest score was given.
You can define multiple rules to cover various scoring scenarios (e.g., extremes like 1 or 5 in a 1–5 scale).
Supported Use Cases
Rules can be applied to:
Scale questions (e.g., 1–5, 1–7, etc.)
Star rating questions
Multiple choice (in other contexts)
Adding Rules
To add a rule:
Toggle Create Rules to ON.
Click Select Rule and choose the response value (e.g., 1, 5).
Confirm that the comment field becomes required for that selection.
Use + Add New Rule to define additional conditions if needed.
Benefits of Using Rules
Promotes thoughtful responses where ratings alone aren’t sufficient
Helps identify reasoning behind outlier scores
Encourages balanced and constructive feedback from reviewers
